WHY SHOULD WE CHOOSE JPORTER OVER OTHER CLOTHING BRANDS?
We are Perth owned, proudly Australian! Our customers become our friends and we work really hard to earn that loyalty. Our mission is to empower people from the gym to the street, and feel bold about hunting their dreams. Every collection, every design, has a message. We stand for those who need that reminder to rise up and fight for what they believe in. Honestly we want this brand to be the one that when you see somebody else wearing it you nod to them and feel connected because you both get it. That’s why we call anyone in the threads our Wolfpack because it’s a family of like-minded individuals striving for a better life. What you wear is a reflection on who you are and what you believe, so thanks for choosing JPorter Clothing!
CAN WE COME AND VISIT YOUR SHOP/WAREHOUSE
We are excited to be able to now say YES you can visit us! We offer appointment only shopping from our HQ in Midland WA. Please email email@example.com to make an appointment.
PICKUP: If you are in Perth and selected our pickup option, just email us on firstname.lastname@example.org to arrange a time to collect. We are based in Midland just next to Guildford. Please be aware our pickup days and times are as follows:
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 4:00pm
*Pickup orders will be held at HQ for 6 weeks, once 6 weeks has passed you will be sent a reminder email. If you do not collect your order after 8 weeks, you will be sent a final reminder followed by the void of your order if not collected in 10 weeks. Please note, if there are special circumstances in relation to your order, let us know as we will do our best to ensure you get your threads!
WHY DON’T YOU HAVE FREE SHIPPING?
Unlike many clothing companies, we do not build the price of shipping into the purchase price. Therefore we charge a modest shipping price to help cover our costs and allow the product we sell to be purchased at a great price. Please note that if you order on pre-order, additional items purchased at the same time will only be shipped once the entire order is stocked - unless otherwise arranged.
ARE THE COLOURS OF THE GARMENTS PHOTO ACCURATE?
Here at JPorter, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual garments, so there’s no surprises when you open your delivery at home. Well, only good surprises. Our colour palette online is very close to the colour palette on the garments, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Once you have clicked ‘Confirm Order’, the processing of your order commences and you cannot make any online changes. You may email us at email@example.com with any questions and we will do ur very best to help you. Our system is designed to fill and despatch orders as quickly as possible.
Once you have received your order in the mail, please refer to our Returns Policy Instructions.
WHAT SIZE SHOULD I BUY?
Our clothes are cut for a regular shape and most garments are a regular fit to flatter almost any body type. Some of our garments run larger than normal, in which will always be specified. As we offer mens cuts for ladies, please be aware when choosing your items as you may need to go for a smaller size. If you are uncertain about what size to order, or you are in-between sizes, please refer to the size information we provide in each individual product.
WHAT IF I CHANGE MY MIND ONCE I HAVE RECEIVED MY ORDER?
To make your shopping experience easier, we do offer exchange, credit note or refund on full price items only. Items must be returned within 10 days of receiving your order for all domestic orders. For all international orders, please email firstname.lastname@example.org to discuss as shipping periods can vary. We do not offer exchange or refund on sale items, please be mindful of this when making your purchase. You can refer to our terms and conditions for further details.
MY ITEM IS FAULTY, WHAT DO I DO?
If your item is faulty, we do offer exchange, credit note or refund including postage costs. Please email email@example.com to advise us of the faulty item. Items must be returned within 10 days of receiving your order for all domestic orders. For all international orders, please email us to discuss as shipping periods can vary. You can refer to our terms and conditions for further details.
In relation to general wear and tear of items that have been worn numerous times, this will be subject to each individual circumstance.
I SAW SOMETHING I WANTED ON YOUR SITE, BUT NOW IT ISN’T AVAILABLE ANYMORE?
We are pleased to say that our products are very popular and often sell out, especially while we are still growing! Bookmark our website to avoid missing out. You can also subscribe to our mailing list to ensure you receive our updates and look-book!
IS IT SAFE TO ORDER WITH JPORTER ONLINE?
Yes it is safe! Protecting your personal details and order information is our number one priority as JPorter Clothing. We want you to be able to order from jporter.com.au with total confidence.
Our eCommerce system uses a secure transaction environment.
THE ITEM I ORDERD LAST WEEK JUST WENT ON SALE!
Occasionally items may be discounted. Unfortunately we do not offer a price guarantee and do not provide partial refunds for items that go on sale after purchase.
WHY CAN’T I ADD ITEMS TO MY SHOPPING CART?
If you are having trouble adding items to your shopping cart, your web browser probably has “cookies” disabled. What’s a cookie? It’s a small file stored on your computer that keeps track of what you’re doing on your website, i.e. what items you have bought and what you have in your shopping bag. Modify your cookie settings in your web browser to enable online orders.